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Newsletter

The UFO Newsletter for spring 2009 is here

Policies and Procedures- SERVICE USER CHARTER

The UFO have created a SERVICE USER CHARTER

Mushwera Peer Support

The Mushwera group have created a project plan for an out of hours peer drop in at Nilaari

Bristol Prison - Horfield

UFO have been asked to perform a peer review, face to face with clients/inmates inside Bristol prison

Viewing the new Website

Best results are achieved by …

Policies and Procedures- SERVICE USER CHARTER

SERVICE USER CHARTER

SERVICE USERS HAVE A RIGHT TO-

1. Receive up to date information about all treatment options, including information in this document, in a format that suits them – with particular reference to those who may have trouble reading English.
2. An individual care plan, which they are involved in developing and reviewing. Decisions about their treatment should be reached together
3. Confidentiality and an explanation of any circumstances where information might be given to others without their consent. They have the right to access any information about them.
4. Be given drugs and Alcohol Harm Reduction education and advice, including Overdose prevention, safer using and blood borne virus information
5. Receive care in a safe environment that shows respect for their privacy and dignity, which is free from
   • Intimidating, threatening or aggressive behaviour
   • Racist, sexist, or other discriminatory or inappropriate behaviour.
6. Request a different drug worker without having to explain themselves
7. Have urine or other tests to detect “street drugs” or alcohol conducted in a respectful, sensitive way, and positive results should either * Have no negative consequences attached to them * In abstinence based services, if discharge is triggered by positive tests, clients should be referred on to a more appropriate service, and if in a residential programme, every effort should be made to have suitable accommodation arranged.
8. Have access to clean injecting equipment.
9. Complain and be heard, and to be made aware of clear complaints procedures
10. Not be punished for occassional lateness or missed appointments, however repeated wasting of treatment resources may incur sanctions. Extra consideration should be afforded clients with dual diagnosis or other complex needs.
11. Feed into the commissioning, planning and evaluation of services through involvement with the Users Feedback Organisation (UFO) or other service user groups and should be given contact details and Information
12. Alcohol and/or Drug user specific advocacy information and contact details, which should be given when first accessing a service and displayed visibly, preferably in waiting rooms and Drop Ins.
13. Prescribing to a level where they feel comfortable, and not be subject to unnecessary withdrawal.

1. Abide by any contract or agreement they make with a treatment provider.
2. Not use drugs or alcohol on the premises of services and should refrain from dealing talk or behaviour.
3. Make every effort to attend all appointments on time, and to notify the agency in advance if this is not possible.
4. Dispose of any using equipment safely and where possible, use the needle exchange.
5. Treat staff, other clients and visitors with respect and dignity.
6. Not be aggressive, intimidating or threatening, physically or verbally and not display racist, sexist or other discriminatory behaviour.
7. Respect the rights of others to choose their own treatment journey and goals.